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| How fast will I receive my order? |
| All orders are sent out in the morning, Monday through Friday. If an order is received later in the day, it will go out the following business morning. Depending on the "ship to" address, all orders should arrive within 3-5 business days. |
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| What is the Automatic Delivery Program? |
| Save time and money by signing up for our Automatic Delivery Program. You will be conveniently shipped and billed your product automatically every month. Any product(s) can be added to our Automatic Delivery Program. All automatic delivery orders will receive SPECIAL DISCOUNTED PRICING. |
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| How do I signup for Automatic Delivery? |
| Simply go online and check the automatic delivery option when placing your order. There is no fee to join and you receive SPECIAL DISCOUNTED PRICING on your automatic delivery order every month. |
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| Can I cancel my Automatic Delivery order after signing up? |
| Yes, you may cancel at any time. Please login in to your account online or call 0031-(0)77 352 8508 to notify us of your cancellation. |
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| My credit card has expired. Can I change my credit card information? |
| Please log in to your account information to change credit card expiration dates or enter a different payment method. For further help please call 0031-(0)77 352 8508. . |
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| Is there any special team discount pricing available? |
| *Special Team Pricing: 180-count bottles are available to select teams at quantity, wholesale prices. For more information contact HYPERLINK "mailto:info@xendurance.com" mailto:info@xendurance.com" |
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| How do I change or update my address or contact information? |
| Login to your account information to make changes to your address and contact information. |
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| Is my credit card number secure when I pay for an order online? |
At XENDURANCE, you are our number one priority. That's why we go to such great lengths to guarantee the security of all transactions. Our secure socket layer (SSL) is among the best technology available today. It uses 256 bit encryption to scramble all personal data you share with us, including your credit card and telephone numbers, name and address.
Internet Explorer and Firefox browsers indicate whether SSL security is enabled by displaying a padlock icon in the bottom of the browser window. |
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| Does XENDURANCE Stand behind its products? |
| XENDURANCE Guarantee Policy: If you are not completely satisfied with your purchase, simply return the unused portion to us for a full refund, less shipping and handling charges. Refunds are valid for 3 months from the purchase date of the product. To obtain a return authorization number (RMA) for refunds, which is required before you ship product back to us, please call 0031-(0)77 352 8508. The return address and shipping instructions will be provided to you at the time your RMA is issued. Upon receipt of your RMA shipment, your refund will be issued. |
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| What Does ISO 17025 Mean? |
ISO (International Organization for Standardization) 17025 is the certification number given our UK testing laboratory. This means our UK Drug Testing facility meets or exceeds requirements for the competence of testing and calibration laboratories.
In addition, our UK Testing Laboratory is reviewed for its management system, training, education and competence of their staff. |
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| What is NSF? |
| NSF International is a not-for-profit, non-governmental public health and safety company. It’s a world leader in standards development and product certification for public health and safety. NSF Certification assures consumers safety by using outside expert contamination testing and confirming regulatory acceptance by verifying our manufacturing consistency and accuracy. NSF Certification service includes Good Manufacturing Practices (GMP) inspections, and ongoing |
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